Frequently Asked Questions
- Why should I buy travel insurance?
- When should I buy travel insurance?
- What is the maximum number of days I can buy travel insurance for?
- If I get sick or injured while travelling, won’t my provincial health plan pay for the medical expenses?
- My contact information/trip details have changed, or are incorrect.
Who should I notify? - Can I cancel a policy?
- What is Travel Underwriters’ policy on privacy?
Looking for information on claims?
Still haven't found what you're looking for? Contact us for more information, call 1 800 663–5389, or email info@travelunderwriters.com.
Why should I buy travel insurance?
Travel insurance protects you in the case of medical and family emergencies, delays, theft and the last–minute plan changes that can happen anytime, anywhere, whether you travel frequently or occasionally.
When should I buy travel medical insurance?
The best time to purchase travel insurance is before leaving on your trip.
If you’re visiting Canada and would like to purchase travel insurance, you can do so any time before or during your trip.
What is the maximum number of days I can buy travel insurance for?
You can purchase travel insurance for trips of 182 days or less (212 days or less if you are an Ontario resident). If you need to purchase insurance for a longer period of time, please contact Travel Underwriters at 1 800 663–5389, or email info@travelunderwriters.com.
If I get sick or injured while travelling, won’t my provincial health plan pay for the medical expenses?
No. Your home province/territory health insurance plan does not fully cover you when travelling out–of–province or out–of–country. Outside of Canada, it covers less than 7% of the total cost if you get injured or sick. Expenses such as ambulance services, emergency dental treatment and prescription drug costs are often not covered by provincial health insurance plans.
Without travel insurance, a broken arm or even something as basic as the flu could potentially cost you thousands of dollars.
My contact information/trip details have changed, or are incorrect. Who should I notify?
If your contact or trip information is incorrect, it could affect potential claims. To update, please contact Travel Underwriters’ Customer Service at 1 800 663–5389, or email info@travelunderwriters.com.
Can I cancel a policy?
Most plans can be cancelled before or on the effective date found on your policy declaration page. Any changes after the effective date may result in a reduction of your refund.
To cancel a policy or for more information, please contact Travel Underwriters’ Customer Service at 1 800 663–5389, or email info@travelunderwriters.com.